Refund Policy
Last updated: 04/01/2026
We want you to be completely satisfied with your purchase.
Please read our refund policy carefully.
1. Returns & Exchanges
Because our products are made to order, we do not accept returns or exchanges for:
- Wrong size selection
- Change of mind
- Color or design preference
Please make sure to check the size chart carefully before placing your order.
2. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, we will gladly offer a replacement or a refund.
To be eligible:
- Contact us within 7 days of receiving your order
- Provide clear photos of the issue
- Include your order number
Once approved, we will process your refund or replacement at no extra cost.
3. Lost or Delayed Orders
If your order is delayed or appears lost:
- Please allow up to 30 days for international delivery
- If the order is confirmed lost, we will offer a replacement or refund
4. Refund Processing
- Approved refunds will be issued to your original payment method
- Refunds may take 5–10 business days to appear, depending on your bank or payment provider
5. Non-Refundable Items
We do not issue refunds for:
- Incorrect size chosen by the customer
- Normal wear and tear
- Orders with incorrect shipping information provided by the customer
6. Contact Us
If you have any questions about refunds, please contact us at:
📧 Email:contact@jerseysfactory.shop
🌐 Website: https://jerseysfactory.shop/contact-us/
Important Note
By placing an order on our store, you agree to this Refund Policy.